Question 1

What does Performance Footing® do?

Accepted Answer

We're a spec-first arena footing company. We help facility owners, trainers, and builders design, build, and maintain riding surfaces that protect horses and last. Our flagship ArenaSpec™ system blends FIBR, FLEX, and LOCK modules with the right sand for your discipline and climate.

Question 2

How are you different from a typical footing supplier?

Accepted Answer

Most suppliers sell one product and try to fit every arena to it. We start with diagnostics — your sand, your base, your discipline, your climate — and prescribe what your arena actually needs. Sometimes that's a full ArenaSpec™ system. Sometimes it's a small fix. We'll tell you the truth.

Question 3

What is ArenaSpec™?

Accepted Answer

ArenaSpec™ is our diagnostic engine. You send us a sand sample (or schedule an on-site evaluation) and we return a Report Card analyzing mineralogy, particle size, hardness, and shape — plus a recommended blend, depth, and maintenance plan tailored to your facility.

Question 4

Do you only work with new builds?

Accepted Answer

No. The majority of our work is improving existing arenas — fixing dust, depth, drainage, or consistency problems without rebuilding from scratch. We also support new construction from base up.

Question 5

Where are you based and where do you work?

Accepted Answer

We're based in Scottsdale, Arizona and ship and consult across the United States, Canada, the UK, and internationally on request.

Question 6

How do I get started?

Accepted Answer

The fastest path is to request an ArenaSpec™. We'll walk you through sand sampling or schedule an on-site evaluation, then send a written recommendation with options and pricing. No pressure, no obligation.

Question 7

Is there a cost for the consultation?

Accepted Answer

Initial conversations are free. Lab analysis and on-site evaluations have a fee that's credited toward any product order. We'll be transparent about cost before you commit.

Question 8

How long does the process take?

Accepted Answer

From sand sample to written recommendation, typically 2–3 weeks. Product delivery depends on the system and your location — usually 2–6 weeks once an order is placed.

Question 9

Do you work with my builder or contractor?

Accepted Answer

Yes. We routinely collaborate with arena builders, GCs, and equestrian construction firms. We can spec the system and let your team install it, or coordinate the full project.

Question 10

How soon are orders shipped after I pay?

Accepted Answer

Orders typically ship within 5–7 business days. If delays occur due to weather, supply, or demand we'll notify you promptly.

Question 11

How am I notified when an order ships?

Accepted Answer

You'll receive a tracking number by email once the order is picked up.

Question 12

How are orders shipped?

Accepted Answer

Orders ship via freight on pallets. In most cases delivery is by truck with a lift gate. Smaller orders may ship via standard parcel carriers.

Question 13

Where do you ship from?

Accepted Answer

We ship from our warehouses in California and Arizona. Additional fulfillment locations may be added as we expand.

Question 14

Where do you ship to?

Accepted Answer

We ship across the United States and worldwide. For international orders, contact us for accurate freight pricing.

Question 15

Do I need a forklift or tractor to unload?

Accepted Answer

Yes — a tractor or forklift is the easiest way to remove pallets from the truck. If you don't have either, we can arrange lift-gate delivery for an additional fee, and the driver will set pallets in a truck-accessible location.

Question 16

Can I store products if I don't use them right away?

Accepted Answer

Yes. Our products are designed for easy storage. Keep them out of direct sunlight and weather — a covered location like a barn or garage is ideal.

Question 17

Can I refer people to you?

Accepted Answer

Absolutely — we have a referral program. Contact us for details on how to earn rewards for sending customers our way.

Question 18

Do you partner with trainers, barns, or builders?

Accepted Answer

Yes. We work with trainers, facility managers, and builders on long-term programs that include preferred pricing, co-marketing, and dedicated support. Reach out to discuss a partnership.

Horse Arena Footing FAQ

About Performance Footing

Process & Consultation

Shipping & Delivery

Unloading & Storage

Partners, Referrals & Resellers

Still have questions?